Account and data deletion

Request deletion in the app

If you have a patient account and can sign in, open the GjejeMjekun app and go to Account → Patient settings → Request account deletion. Read the notice and confirm the request. The request is sent for secure review; the account and data are not deleted immediately.

If you cannot sign in or use a professional account

Email info@gjejemjekun.com from the address associated with the account. Include your name, account type (patient, professional, or clinic), and that you are requesting account deletion. To protect the account, we may require additional verification of your identity or authority to act for a clinic.

Request data deletion without closing the account

You may also request correction or deletion of selected data without closing your account. Email info@gjejemjekun.com, describe the data and action requested, and use the account email address.

What is deleted

After verification and approval, we close access to the account and delete or anonymise profile and platform data that no longer needs to be retained for a legal, security, or healthcare purpose. We also revoke active sessions and device notification tokens associated with the account.

What may be retained

Some information may be retained only for the period required by law or needed for health records, accounting, security, fraud prevention, dispute resolution, or evidence of consent and audited actions. This may include appointments, messages, documents, or records that a professional or clinic must retain as a separate controller. Access to retained information is restricted, and it is deleted or anonymised when the relevant obligation ends.

Help and privacy

For more information, read the Privacy Policy. Requests are handled under Law No. 06/L-082 on Protection of Personal Data and applicable health-record obligations.