About the role
As our Patient Experience & Operations Specialist, you will stay close to GjejeMjekun users and turn everyday questions, feedback and obstacles into practical improvements. This is a collaborative role for someone who communicates with empathy, organises work well and cares about the details.
Key responsibilities
- Guide patients, clinics and professionals through the platform in a clear and respectful way.
- Track incoming requests, identify recurring themes and coordinate solutions with the product team.
- Document simple processes that make support and operations more consistent.
- Support accurate profile and data preparation for new partners.
What we are looking for
- Excellent Albanian communication skills; working English is an advantage.
- Experience in customer support, operations, coordination or a related role.
- A careful approach to sensitive information and the ability to follow procedures.
- Strong organisation, ownership and curiosity to learn from user feedback.
What we offer
- Work with a direct impact on a digital healthcare service in Kosovo.
- Close collaboration with a small, practical and improvement-oriented team.
- Room to own processes and grow new skills.